Unable to access certificate for Tatagatha Essence

Unable to access certificate for Tatagatha Essence

par Lobsang Khandro,

i just completed the Tatagata Essessce course in the Basic Program and managed to get a perfect score YIPEE! However, once I answered the questionnaire required I could not...

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i just completed the Tatagata Essessce course in the Basic Program and managed to get a perfect score YIPEE! However, once I answered the questionnaire required I could not get my certificate as it shows that it is unavailable. The test went well and I have checked that everything is ticked off accordingly unless I missed something, but don't see where the problem is.

It's Very strange as this has not occured before. Could someone look into this please?

I have taken the Basic Program previously but couln't complete retreats so didn't get my certificates So this time it's very important. I have been reviewing all my notes and redoing the course, and have been able to complete quickly the courses I took before and am enjoying doing all the retreats. So amazing!

Can you please look into this and let me know when I can get my certificate? Thank you so very much for your kind assistance. Venerable Lobsang Khandro.

Re: Unable to access certificate for Tatagatha Essence

par Online Admin,

Dear Lobsang Khandro

Thank you for your post here in the Technical Support forum and for letting me know of this issue. I reviewed the certificate option for all the Basic ...

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Dear Lobsang Khandro

Thank you for your post here in the Technical Support forum and for letting me know of this issue. I reviewed the certificate option for all the Basic Program courses and the issue was due to a setting which would only display the completion certificate if a grade of 75% or more was achieved in the final exam. However there was also a default setting that the grade needed to be > 100% which caused the issue for you when you get 100%. I had previously fixed this issue for the Discovering Buddhism modules and most of the Basic Program modules but there was a few Basic Program settings that were not updated. So this issue is now resolved and you should be able to display your completion certificate for the modules you have completed.

Thank you for bringing this to our attention and congratulations on completing the Tatagata Essence course.

Eamon

Re: Unable to access certificate for Tatagatha Essence

par Lobsang Khandro,

Thank you dear friend. I now have my certificate. I truly enjoyed reviewing this corse again and doing the retreat. It was so amazing the first time and I got much more the...

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Thank you dear friend. I now have my certificate. I truly enjoyed reviewing this corse again and doing the retreat. It was so amazing the first time and I got much more the second. Well worth a re read! thank you for your help. Ven Khandro